Terms and Conditions

CANCELLATION POLICY :

If OVER 24 hours notice given prior to collection, you may change booking to any other day subject to availability or ask for a full refund. Any cancellation requested WITHIN 24 hours of collection will be subject to a 20% surcharge on top of the deposit. 

DELIVERY AGREEMENT:

We (the Hirer) will endevour to deliver within a strict 10 mile radius from GL54 3AP.  We can deliver up to 6 units (bikes, tag-a-longs and trailers) per run. If you require our tandem or E-bikes, a maximum of 4 units can be delivered per run ( as they are slightly larger to transport).

Delivery MUST be organised more than 48 hours in advance of the hire. If you specify your delivery details when hiring the units online, we will add the delivery price to your order when we deliver the bikes.

Your deliver address MUST have a 'safe place' to drop the bikes off. This can anywhere the delivery driver can access away from public view AND with something to lock the units to.

If our delivery driver cannot access a 'safe place', the bikes will be taken back to Far Peak where you may still collect them or ride them from here. 

The bikes will (most likely) be dropped and collected at a time convenient to our delivery driver. This MAY NOT be on the day of the hire start and finish, and could be up to 48 hours before and after your booking. Please do not use the units outside of your allotted hire period. You will be charged for your hire and delivery, before the bikes are delivered to the 'safe place'.

If you book a single days hire for delivery bike, an additional days hire will be charged to your account before delivery of the bikes, as a minimum hire period of 48hrs applies.

GENERAL TERMS AND CONDITIONS INDIVIDUALS AND PRIVATE GROUPS 

1. Proof of identification/order reference must be provided upon collection of your equipment. 

2. A damage deposit may be required for group bookings over 1 units and will take the form of an pre-authorisation debit/credit card transation, through our on-site terminal or online payment gateway, which will be surrendered upon return of the equipment in a satisfactory condition. 

3. As the client, you must agree responsibility for all equipment relating to this hire agreement, which will be listed on your online web order or pre-printed hire form, available when you collect your bikes. You confirm that you will be responsible for the payment of any damage (including third party) caused as a consequence of any dangerous cycling, loss of control, negligence or loss of equipment if the cycles are not locked to a fixed object through the frame and front wheel. Proof of lock breakage is required for any insurance claim. 

4. You confirm you are ALL competent cyclists and recognise you will be riding cycles which you may not be familiar with and as such we will exercise additional care and attention. ‘The Hirer’ lends cycles on the understanding that EVERY rider can use gears properly, adjust the saddle height, can put the chain back on, can check the quick release wheel skewers are tight and at least one person knows how to FIX A PUNCTURE or replace a tube. 

5. I understand that refunds are only given PER BIKE (not group) and only if ‘The Hirer’ could not restore the journey or allow extra time to complete the ride. Refunds CANNOT BE GIVEN for punctured tyres or damage caused as a result of incorrect use. You accept responsibility for bike damage caused by incorrect use of equipment and that the nature of off-road cycling makes these dangers possible. 

6. You must acknowledge the recommendation of ‘The Hirer’ to strongly recommend the use of safety helmets. By choosing not to, you and everyone else in your group assume full responsibility for any accident, injury or death which should occur as a result of taking this decision. 

7. All young persons (aged 17 or younger) MUST wear a cycle helmet as a condition of hire, and will only be issued with equipment when accompanied by a parent or guardian. Under 14's are not permitted to hire or ride any ebikes.

8. Safe cycling is dependent on your alertness and good judgement. Please cycle sensibly, with respect for others and the natural habitat. Cyclists are expected to follow the Highway Code and Cotswolds Cycling Code. 

9. I confirm that I will be responsible for the payment of any surcharge levied as a result of the cycles being returned later than the agreed time stated, or in an excessively dirty state, requiring remedial work beyond ‘The Hirer’s normal post-hire maintenance. 

10. Cycling can be dangerous and has risks involved. By signing a hire agreement you and everyone else in your group declare to be in good health and are not suffering from any medical condition or disability which is likely to adversely affect normal control of the bicycle. You and everyone else in your group also agree to: 

a) Not undertake any manoeuvres which are beyond your level of skill or beyond the design purposes of the equipment provided by ‘The Hirer’. 

b) Not ride on pavements or footpaths and keep to the Official Cycle Byways. A £500 fine may be levied against you by officers of the Forestry Commission for damage caused to land or livestock off of the permitted cycle network. Please note the whole of the Cotswolds has AONB status. 

c) Not cycle after dark as unless your bicycles are fitted with lights, bells reflectors. 

11. I understand that in the event of a mechanical failure other than punctures and damage through misuse, ‘The Hirer’ will offer a breakdown service for the cycle but not the individual (due to insurance constraints). The emergency number is 01285700370. If 'The Hirer' deems the call out inappropriate (e.g the cycle is still in mechanically sound condition), a call out fee will be charged, appropriate to the time and inconvenience caused, but no less than £25 per cycle.

12. I fully indemnify ‘The Hirer’ against claims of injury to myself or any third party unless it can be proven that ‘The Hirer’ did not fulfil reasonable maintenance procedures for the equipment being used. 

13. Delivery of Bikes:

 NAME and ADDRESS of your delivery in the Additional Information box as instructed - so we know the safe location to deliver the bikes too. If not, you must:

- email [email protected] immediately with your location and safe place instructions

A combination lock will secure the bikes and you will be instructed separately of the code. Once the hire period is over, please return the bikes the safe location and lock then up as found for collection. PLEASE NOTE: If our delivery driver is not happy the location is safe for the bikes, they will return the bikes to Far Peak for collection. A delivery charge will be added to you bill, depending on our rental conditions through our website. 

14. I understand that bikes not returned to the place of hire (Far Peak GL54 3AP or the Delivery Address) which require collection will be charged for collection by our delivery team.  A £50 charge for collection within 10 mile radius of GL543AP or £100 charge for collection over 10 mile radius from GL543AP.  I also agree that I will be charged for an additional hire period up to a maximum of 72 hours allowing for our delivery team to arrange collection.  Failure to specify the collection address or security of the bikes in the collection address, will be regarded as theft and reported the police.

15. This Agreement is covered by English Law. In the event that any part of the Agreement is for any reason unenforceable the remainder shall remain in full force and effect. 

‘The Hirer’ is Wild Rock Ltd. Company Number 6781459 

 

CORPORATE HIRE CONDITIONS 

1. As the client, I understand that you are responsible for all bikes relating to hire agreement or online web order. 

2. All delegates are competent cyclists. Despite this you recognise that they will be riding cycles with which they may not be fully familiar and as such we will inform the delegates to exercise additional care and caution. I understand that Wild Rock Ltd lends bikes on the understanding that every rider can gears properly and is proficient enough to cycle on public roads. 

3. You recognise that cycling can be dangerous and acknowledge the risks involved to our delegates. 

4. I acknowledge the recommendation of the Wild Rock Ltd to use the helmets provided 

5. Delegates will not undertake any manoeuvre which is beyond their level of skill 

6. Each delegate is in good health and their eyesight is up to the standard required for a road driving test. They are not suffering from any medical conditions or disability which is likely to adversely affect their normal control of the bicycle. 

7. You confirm repsonsibility for the payment of any surcharge levied as a result of the cycles being returned later than the agreed time or in an excessively dirty state. 

8. Confirm that you will be responsible for the payment of any damage (including third party) caused as a consequence of my dangerous cycling, loss of control or negligence, or theft of bike if it wasn’t locked securely to fixed object. 

9. I fully indemnify Wild Rock Ltd against claims of injury to the delegates or any third party unless it can be proven that Wild Rock Ltd did not fulfil reasonable maintenance procedures for the equipment being used. Wild Rock Ltd is fully insured for Public Liability up to £5,000,000 but this does not cover equipment being used for competitive purposes. We recommend each delegate takes out Personal Accident Insurance if they are not a competent cyclist. Cycling can be a dangerous activity, especially if being ridden competitively. 

10. This Agreement is covered by English Law. In the event that any part of this Agreement is for any reason unenforceable the remainder shall remain in full force and effect.